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Dillard's

The Houston Chronicle reported that Dillard's has a policy of hiring armed, off-duty police officers to provide security. Since 1994, at least six people have died after confrontations with Dillard's security officers. In all cases but one, the victims were minorities.

October 1, 2007 —

Dillard’s is the third largest department store chain in the United States.  The company operates more than 330 department stores in 29 states.  Founded in 1938 in Little Rock, Ark., the company has compiled a long list of ethical problems, including poor business practices regarding sweatshops, and disputes over not paying store suppliers, and the racial profiling of customers, Dillard’s employs more than 50,000 people, reported sales of $7.8 billion in fiscal 2007, and compensated CEO William Dillard II more than $4,000,000 in 2006.

Dillard's was sued by more than 80 African American shoppers in Texas claiming racial profiling. The company has also been sued by customers in Mississippi, Kentucky and Georgia on similar allegations. In Alabama, eight black women who were patrons of Dillard’s beauty solons sued the company for race-based pricing.  Lawyers for Dillard's denied that the accusation, claiming that scientific evidence supports the theory that "ethnic" hair requires more effort to treat — and therefore should be subject to higher pricing.

In April 2001, a federal appeals court upheld the $1.2 million verdict against Dillard's in a discrimination lawsuit. The suit was filed by a black woman who said she was denied a free cologne sample because of her race.

The Houston Chronicle reported that Dillard's has a policy of hiring armed, off-duty police officers to provide security. Since 1994, at least six people have died after confrontations with Dillard's security officers. In all cases but one, the victims were minorities. None of the victims had weapons.

In January 2003, a Texas district judge ordered Dillard's not to destroy security personnel notebooks and logs that plaintiffs in lawsuits against the retailer claim may show systematic targeting of minority and low-income shoppers for surveillance and intimidation. Dillard's pulled advertising from some CBS affiliates after the network's "60 Minutes" featured a story about Dillard's alleged discrimination against minorities.

Post a comment about Dillard's:

Dillards is a very racist

Submitted by Anonymous on April 19, 2008 - 15:36.

Dillards is a very racist store, especially the store in Newnan Ga where Randy Kronner is the store manager. His leadership is horrible and so are the managers that work up under him. Two months ago a manager by the name of Kathy who happens to be white cursed out an employee in front of a customer and still has her job, despite the fact that Mr. Kronner just fired his dock manager who happens to be black for doing the same thing as Kathy. The security in the store is horrible, on one occasion an employee was locked inside of the building and nobody knew until the customer moved around and set the alarm inside. The incidents for some reason seem to never get reported to corporate or to the public. Also this store is best known for missed mark-downs the prices on the clothing are never right thus the customers end up paying more for the item than what it is actually worth.

I agree with this comment,

Submitted by Anonymous on April 19, 2008 - 15:38.

I agree with this comment, Dillards is known for creating a negative work enviornment. The employees cant even get along due to the fact that they are always arguing over customers and sales.

I just had an issue whiling

Submitted by Anonymous on May 6, 2008 - 13:22.

I just had an issue whiling shopping with a relative. We were looking for a nice gift for Mother's day so we was just walking around talking and I noticed that we were being followed by not one or two people but four workers at Dillard's. Not only that neither asked if we needed assistance, they called the security guard to follow us a around and finally I said is stupid - what is the problem, well the next day I printed out an article about Dillard's being sued a couple years prior for racial profile, took it back to the manager at dillards described my experience and told her take this only as a warning, I felt disrespected and discriminated against. I was not the only one in the store at the time but we were the only ones being followed and watched.

Oh my goodness, what a

Submitted by Anonymous on May 20, 2008 - 13:36.

Oh my goodness, what a relief to know that I am not the only one that has had an experience similar to yours. I do not understand this company and its standards. Recently my daughter and I was in the store shopping for dresses and one of the store associates kept trying to persuade us to make a purchase on Nygard and we said no thanks. Next thing I know she was following us around like we were stealing or something. I hate this store, I would rather shop at Macys or Kohls. They sell the same clothing.

I hate this store. The

Submitted by Anonymous on June 23, 2008 - 15:00.

I hate this store. The prcies are crazy.

I CURRENTLY WORK AT

Submitted by Anonymous on July 26, 2008 - 20:59.

I CURRENTLY WORK AT DILLARD'S AND I'VE BEEN THERE FOR ALMOST TWO YEARS NOW! I ABSOLUTELY HATE IT. THEY DO RACIAL PROFILE PEOPLE. NOT ONLY DO THEY DO IT TO THEIR EMPLOYEES BUT TO THE CUSTOMERS. TWO DAYS AGO, AN AFRICAN AMERICAN FAMILY CAME INTO THE STORE AND SPENT CLOSE TO $500. THE POLICE OFFICER FOLLOWED THAT COUPLE THROUGHOUT THE ENTIRE STORE UNTIL THEY LEFT! THEY DO THE SAME WITH THEIR EMPLOYEES. THEY GET VERY SUPRISED WHEN THEY SEE HOW EDUCATED AND TALENTED AFRICAN AMERICANS REALLY ARE! THIS PLACE IS A BUNCH OF BS...SERIOUSLY! I WOULDN'T WISH THIS ON MY WORST ENEMY. ALSO, THE MANAGERS SPEND SOOO MUCH TIME ON MICRO-MANAGING! IT'S AGGRIVATING! IT'S LIKE I CAN'T DO ANYTHING WITHOUT A MANAGER IN MY FACE TELLING ME WHAT TO DO...CALLING ME OVER THE INTERCOM! HELL, SLAVERY IS OVER MASSA!

Hates Dillards: North Little

Submitted by Anonymous on January 11, 2009 - 20:47.

Hates Dillards: North Little Rock, AR.

I was employed @ Dillards for 10 months then then was promoted to a new department.
They are mean as hell to their employees and have no respect for any of them. They put you in the department they want you in and you have no choice. You'd think they'd put you in a department that you like because you do so much better. They r a freaking JOKE! They allow sales to be taken by your Supervisor and do nothing about it. This is what happen to me. They allow my Supervisor to slur me, joke about my age 50 plus and interrupted my sales. That guys is harassment.. They wouldn't help me with my problem . I went thru the proper channels for help and was totally ignored by them.
So i went to higher up and called corporate. A second later, store assistant came and got me took me upstairs and i was terminated for doing so. Now i can't even go in the store for getting harassed by the on-patrol police officer in there. I called NLR police and they do have a right to pick who shops in their store because they r on PRIVATE PROPERTY!

Can you imagine that.. I HOPE AND PRAY THAT IS ONE OF THE STORES CLOSING..

Just want to add my

Submitted by Anonymous on September 20, 2009 - 09:25.

Just want to add my experience in as well. The Dillard's here in Richmond, Virginia profiled me and accused me of shoplifting. I had my original receipt and product in hand - which was too big to put into one of their little bags - they just tied one of their shopping bags to the item. I can think of no other reason that I was pointed out in particular. The salesman stopped me while walking to another department to continue my shopping saying "I just want to stop you before you walk out of the door with that". I was so shocked that that actually came out of his mouth. He then said that they were watching me on the cameras and I'm like, then they would see me walk to the next department to make a purchase. I'm never shopping at this store again and I hope that enough people will stop shopping there that the store will close.

It is a terrible place to

Submitted by Anonymous on September 24, 2009 - 21:04.

It is a terrible place to work. They create unreasonable sales goals and lower your pay, until you are let go. It is a miserable environment.

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  • Weapons-maker. Multiple environmental offender.
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  • Racial profiling and discrimination
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